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1
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Does your company have a specific written policy with regard to carriage of people with disabilities? If so please provide a copy of the policy.
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2
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If not, does your company have a non-written policy in this area? If so, please provide details.
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3
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Do any of your staff undergo specific disability training e.g. disability awareness training? If so please provide details.
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4
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Are there written plans and procedures for the staff of your company to follow when dealing with people with disabilities?
Please specify/supply copies of the plan/procedures.
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5
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What measures, physical or otherwise including communications, to address the issue of disability access both on board the vessel(s) and in the shore facilities used by the vessel(s)? Please provide details.
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6
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Has your company a specific booking policy/information on web/leaflets aimed at people with disabilities.
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7
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Specifically what type of disabilities does your plans, procedures, measures and training address?
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8
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Is there a disability officer within your company to oversee disability access provisions and to deal with complaints from people with disabilities? If so, please provide contact details.
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9
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Do you have a complaints procedure, which people with disabilities can access? If so, please provide details.
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10
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What specific provisions have been made for emergency situation handling of people with disabilities?
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11
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Is your company and are your staff familiar with IMO MSC Circular 735.1 To what extent is this document used as a guide in the development of measures, procedures, plans and training?
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