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Surveys

LISTENING TO YOU

As a Department we welcome your comments, suggestions and views on any aspect of our service- because we believe this will help us to provide you with a better service.

Below are the results of the 2005 / 2006 External Customer Service Survey conducted by Millward Brown for the Department of Transport. It is broken into two sections:

  • General Public Survey
  • Business Customer Attitude Survey

The results of a survey carried out in August 2003 is also below.

We also welcome your views on our website.

 

 



External Customer Service Survey 2010
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12 March 2010

Below are the results of the External Customer Service Survey conducted by Management Services/Customer Services Unit.

The Questionnaire for the Survey was developed by Management Services/Customer Services Unit and using the web-based survey tool SurveyMonkey it was sent out to 300 of our External Customers on 12 February 2010. The feedback from the Survey is to be used by the Department of Transport to improve the level of service to its customers.

The last public satisfaction survey conducted by the Department of Transport was in 2005/2006.

The Survey results are broken into two sections:

  • Summary of Questions 1-17.

  • Breakdown of Questions 7 & 13, which are not accessible in the main Summary document.